Shipping policy
Shipping & Delivery Policy
Last Updated: August 2026
At The Line by Sara, we carefully prepare and package every order before handing it over to our delivery partners.
1. Shipping Destinations
We offer delivery within the United Arab Emirates and to selected international destinations.
Available shipping options and fees will be displayed at checkout or communicated to you before your order is confirmed.
2. Order Processing
Orders are processed after successful payment and order confirmation.
Processing time may vary depending on product availability and whether the item is ready-to-wear, made-to-order, or customized.
Made-to-order and customized pieces may require additional preparation time.
3. Delivery Time
Once your order has been dispatched, delivery time depends on the destination and the courier service.
Estimated delivery times are provided as a guide only and may be affected by:
- Courier delays
- Public holidays
- Weather conditions
- Customs clearance
- Incorrect or incomplete delivery information
- Circumstances beyond our control
We will always do our best to ensure your order reaches you as quickly as possible.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
The Line by Sara is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If an order is returned to us because the delivery information was incorrect or the customer was unavailable to receive the package, additional delivery charges may apply for re-shipping.
5. International Orders
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Customs clearance times are outside our control and may affect the estimated delivery time.
6. Tracking
Where tracking is available, customers will receive the relevant tracking information once the order has been dispatched.
Customers may use the tracking details provided to follow the progress of their shipment.
7. Delayed or Lost Orders
If your order appears to be delayed, please contact us so we can assist in following up with the courier.
Once an order has been handed over to the shipping provider, delivery is subject to the courier’s procedures and conditions.
In the event of a confirmed lost shipment, The Line by Sara will work with the courier to investigate and resolve the matter.
8. Damaged Orders
Please inspect your package immediately upon delivery.
If your order arrives damaged or you believe the product has been damaged before delivery, please contact us within 48 hours of receiving your order and provide clear photos or videos of the package and item.
We will review the case and assist you in accordance with our Returns & Exchanges Policy.
9. Delivery Confirmation
Once the courier confirms that an order has been delivered to the address provided at checkout, the order will be considered delivered.
If you have not received an order despite the delivery status showing as completed, please contact us as soon as possible so we can assist with the courier investigation.
10. Contact Us
For questions regarding shipping or your order, please contact The Line by Sara through the contact details available on our website.
By placing an order, you acknowledge and agree to this Shipping & Delivery Policy.