Refund policy

At The Line by Sara, each piece is prepared with care and attention to detail. We want you to receive your order exactly as expected, and we are always happy to assist if something goes wrong with your order.

All Sales Are Final

We currently do not offer refunds or cancellations after an order has been confirmed.

All purchases are considered final sale.

When Can I Request an Exchange?

An exchange is accepted only when the issue is caused by The Line by Sara, such as:

  • Receiving an item different from the one ordered.
  • Receiving an item with a manufacturing defect.
  • Receiving an item damaged before or during dispatch.

If your order has any of the above issues, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please send your order number and clear photos/videos showing the issue.

Once the issue is reviewed and confirmed, we will arrange the appropriate exchange.

Conditions for Exchange

Items must be:

  • Unworn and unused.
  • Unwashed and unaltered.
  • Returned in their original condition and packaging.
  • Accompanied by the original tags, where applicable.

We reserve the right to decline an exchange if the item shows signs of wear, washing, alteration, damage, stains, perfume, or any other use after delivery.

Please Note

We do not accept exchanges due to:

  • Change of mind.
  • Choosing the wrong size.
  • Change of colour preference.
  • Personal preference regarding the fit or style.
  • Damage caused after receiving the order.
  • Items that have been altered or modified by the customer.

For made-to-order or customized pieces, orders are final and cannot be exchanged unless the item was made incorrectly or there is a confirmed manufacturing defect.

Delivery Issues

Once an order has been handed over to the courier, delivery times and delays are subject to the courier's policies. Any delivery-related issue should be reported to us so we can assist in following up with the courier.

Our Commitment

We carefully check every order before it leaves us. If we have made a mistake, we will always do our best to make it right.

By placing an order with The Line by Sara, you confirm that you have read and accepted this policy.